Published Feb 3,2015 10:53PM,EST
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Passenger Stacey Eisner, who was at the rear of the train, told NBC News that she felt the train "jerk" and then a conductor walked through the train explaining what had happened. She said her train car was evacuated about 10 minutes later using ladders to get people out.
The other rail passengers were moved to the rear of the train, which had left Grand Central Terminal in Manhattan about 45 minutes earlier.
Passengers got off from the rear. About 400 of them were taken to a local rock climbing gym for shelter. Buses were heading there to pick them up and take them to their destinations.
Metro-North is the nation's second-busiest railroad, after the Long Island Rail Road. It was formed in 1983 and serves about 280,000 riders a day in New York and Connecticut. Service on its Harlem Line was suspended between Pleasantville and North White Plains after the crash.
Metro-North has been criticized severely for accidents over the last couple of years. Late last year, the National Transportation Safety Board issued rulings on five accidents that occurred in New York and Connecticut in 2013 and 2014, repeatedly finding fault with the railroad while also noting that conditions have improved.
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Among the accidents was a Dec. 1, 2013, derailment that killed four people, the railroad's first passenger fatalities, in the Bronx. The NTSB said the engineer had fallen asleep at the controls because he had a severe, undiagnosed case of sleep apnea.
The NTSB said in the other accidents:
- A May 17, 2013, derailment and collision in Bridgeport, Connecticut, was caused by broken joint bars, which are used to join rails of different sizes. At least 65 people were injured.
- A track foreman was fatally struck by a train in West Haven, Connecticut, on May 28, 2013, probably due to a mistake by a student rail traffic controller.
- In a similar accident in Manhattan on March 10, 2014, a worker was killed by a train while trying to re-energize tracks that had been out of service for maintenance.
- The derailment of a freight train on Metro-North tracks in the Bronx on July 18, 2013, was caused by deteriorated concrete ties and other problems compounded by deferred maintenance. No one was injured.
Photos on Twitter show passengers evacuating onto the snowy ground. Temperatures were in the low 20s with 15 degree wind chills at the time.
Stay with weather.com for more on this developing story.
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